THE TIME SELLER, S.L.U. (TTS), through this web platform (hereinafter, interchangeably referred to as "the platform," "the website," or "the web platform"), provides information to its users about its corporate identity, activities, products, and services. Additionally, it offers various products and services for sale through the platform, whether they are its own or third-party products.
The information contained on the platform regarding TTS, its products, and services is intended to be current at the time of publication, striving to be accurate and precise at all times, updated as quickly as possible, and attempting to avoid errors, correcting them as soon as they are detected. However, TTS cannot guarantee the absence of errors in the information or that the content of the information is constantly updated.
TTS may, at any time and without prior notice, make modifications, deletions, or updates to the information and conditions contained on the platform or in its presentation, configuration, access, use, functionalities, conditions, content, and products.
The information provided in response to any query or request for information is purely indicative and/or informational and will in no case be binding on TTS, unless expressly indicated otherwise regarding the acquisition and supply of products.
The contents of the platform provided for this purpose may be downloaded onto the user's device for private and personal use only, without any economic or commercial purpose, and may not be subject to reproduction for different purposes, copying, exploitation, distribution, modification, public communication, assignment, or transformation without TTS's specific and written authorization.
These general conditions regulate the access and use of the platform, its utilities, functionalities, and contents made available to its users. These general conditions will apply to the activities of providing information and/or contents, without prejudice to the particular conditions governing access, subscription, or provision of certain services and contents, as well as the general conditions governing the sale and supply of products.
Accessing, browsing, or using any utility, tool, application, or service of the platform implies the acquisition by the user of said condition for the purposes hereof.
Registration, access, browsing, or use of the website implies the full and unconditional acceptance by the user of each and every one of the general conditions of access and use of the platform in force at all times. Registration as a user implies the full and unconditional acceptance by the user of each and every one of the general conditions of access and use of the platform in force at all times. Consequently, if the user does not agree with any of the conditions set forth herein, they must refrain from accessing and using this platform and its utilities and contents, as well as from registering therein.
TTS reserves the right to modify these general conditions of use of the platform at any time, as well as any other general or specific conditions, regulations of use, instructions, or notices that are applicable. TTS reserves the right to modify the presentation, configuration, and location of the platform, as well as the contents and conditions required to use them, at any time. Likewise, TTS reserves the right to suspend, interrupt, or cease operating the platform, store, or its contents, as well as to suspend, interrupt or cease the marketing of products through it, without prejudice to the rights that the user may have regarding orders placed or products purchased.
The conditions of access and use of this platform are governed by the principles of legality and good faith, with the user committing to use the website, as well as the information or services provided in accordance with the law, morality, good customs, and public order.
Through the platform, TTS provides its users with information about its corporate identity, activities, products, and services, as well as access to its online store for the sale and supply of products (hereinafter "the content").
The user accepts that access and use of the website and/or the content included therein, as well as the order and acquisition of products advertised and marketed therein, take place freely and consciously, under their sole responsibility. Access to the platform and/or the content included therein, as well as the acquisition of any product advertised or marketed therein, does not imply any type of guarantee regarding the suitability of the platform, content, or products included for specific user profiles or purposes. TTS may establish additional limitations and/or specific conditions for the use and/or access to the platform and/or the content or acquisition of the products advertised and marketed therein, which must be observed by users in any case.
The user undertakes to make appropriate and lawful use of the platform, content, and products, in accordance with applicable legislation, these general terms and conditions of use of the platform, other general and specific conditions, morality, and generally accepted good customs, and public order. The user must refrain from: a) Making unauthorized or fraudulent use of the platform, content, and/or products; b) Accessing or attempting to access restricted resources or areas of the platform without meeting the conditions required for such access; c) Using the platform, content, and products for illegal, unlawful purposes, contrary to what is established in these general conditions, good faith, and public order, harmful to the physical integrity, rights, and interests of third parties, or that may in any way damage, disable, or overload the website, TTS's image, or business, or prevent the normal use or enjoyment of the website; d) Causing damage to individuals, facilities, or physical or logical systems of TTS, its suppliers, or third parties; e) Introducing or disseminating computer viruses or any other physical or logical systems that may cause damage to the physical or logical systems of TTS, its suppliers, or third parties; f) Attempting to access, use, and/or manipulate TTS's data, third-party providers, and other users; g) Reproducing or copying, distributing, allowing public access through any means of public communication, transforming, or modifying the content, unless authorized by the owner of the corresponding rights or legally permitted; h) Deleting, hiding, or manipulating the legends and information on intellectual or industrial property rights and other identifying data of TTS's rights or third parties incorporated into the content and/or products, as well as technical protection devices or any information mechanisms that may be inserted into the content; i) Obtaining and attempting to obtain the content or products using means or procedures other than those, as appropriate, made available for this purpose or expressly indicated on the web page where the content is found or, in general, those commonly used on the Internet as they do not involve a risk of damage or disablement of the website and/or content.
Users who wish to establish a hyperlink, link, or link between their website and the website (hereinafter the "link") must comply with the following obligations: a) The link will only allow access to the website, but may not reproduce it in any way; b) Deep links are prohibited; c) Practices such as "framing," "border environment," and any other use of the website's content or corporate image in favor of unauthorized users or third parties are expressly prohibited; d) False, inaccurate, or incorrect statements or indications about the website will not be made; e) It may not be stated or inferred that TTS has supervised or assumed in any way the content or services offered or advertised on the website where the link is established, or that there is a nonexistent commercial, professional, or corporate relationship or connection; f) The website where the link is established will not contain any trademark, trade name, establishment label, name, logo, slogan, or other distinctive signs belonging to TTS or third parties, without their authorization; g) The website where the link is established will not contain illegal information or content, contrary to morality and generally accepted good customs and public order, or contrary to any third-party rights; h) The practice does not affect or may negatively affect the image of TTS and its products and services. The establishment of the link does not imply in any case the existence of any relationship between TTS and the owner and/or operator of the website where it is established, nor the knowledge, acceptance, and/or approval by TTS of its content and/or services. TTS will in no case be liable for the consequences that may arise from the introduction of links by third parties, nor for the content, information, and/or services offered on the websites where the link has been established. Links to third-party websites that are considered to be of interest to users are included on the website. TTS assumes no responsibility derived from the connections or contents of these links.
The user undertakes not to carry out advertising, promotional, or commercial exploitation activities through or using the website and its content, as well as not to use its content or utilities and especially the information obtained from it to send advertising, send messages for direct sales purposes, or for any other commercial purpose, nor to collect or store personal data of third parties.
The user undertakes to comply with these access and use conditions with any modifications that may occur in the future and that will be published immediately on the website and included in this section, as well as any specific conditions that may apply. Likewise, the user undertakes to comply with the special warnings or instructions for use contained therein or on the website, and always act in good faith and in accordance with the law, morality, and good customs, using the diligence appropriate to the nature of the service enjoyed, refraining from using the website, utilities, or contents in a way that may prevent, hinder, damage, or deteriorate its normal operation, the image, assets, or rights of TTS, partners, associates, teaching staff, suppliers, or third parties.
For these purposes and for any communication that may be necessary between TTS and the user, requests, questions, suggestions, or complaints, the user may contact via email at the following address privacy@thetimeseller.com or by written communication addressed to the following postal address: Sequia Calvera, No. 41 of Sedaví CP46910 Spain. Communications to the user shall be made to the postal or email addresses provided by the user upon registration. The user expressly accepts email as a valid means and channel of notification for any communication related to the website, its use, utilities, contents, and/or the acquisition of goods or services.
The platform, design, developments, software programs, technical documentation, user manuals, texts, images, trademarks, and other distinctive signs, graphics, logos, buttons, color combinations, graphic representation, structure, selection, arrangement, and presentation of its contents, audio, files, databases, and their own contents and products therein are protected by Spanish intellectual and industrial property laws, European regulations, and international treaties, and their reproduction, distribution, public communication, and transformation are prohibited, except for private use in the terms expressly authorized in these terms and conditions and, where applicable, in the particular terms accompanying the services, contents, tools, and options made available to the user on the platform. All intellectual property rights over the application and associated tools, as well as their contents, are reserved.
The user acknowledges and accepts that all industrial and intellectual property rights over the contents, products, and/or any other elements included on the website (including, without limitation, trademarks, logos, trade names, other distinctive signs, texts, images, graphics, textures, icons, photographs, designs, sounds, databases, menus, software, flowcharts, presentation, programming elements, web design, audio, and video) belong to TTS and/or third-party owners who have authorized their inclusion on the website or, in the case of products, their advertising and marketing. In no case does access to the website imply any waiver, transfer, license, or total or partial assignment of such rights, nor any expectation of right, unless expressly stated otherwise. These general terms and conditions of use of the website do not grant users any other right to use, alter, exploit, reproduce, distribute, or publicly communicate the website and/or its contents other than those expressly provided for herein. Any other use or exploitation of any rights shall be subject to the prior and express authorization specifically granted for this purpose by TTS or the third-party owner of the affected rights.
TTS authorizes users to use, view, print, download, and store the website and its contents lawfully and legitimately, provided that it is compatible with its purposes, is done with the sole aim of obtaining the contained information for the exclusive, personal, and private use of the user – expressly prohibited, among other things, its use for commercial purposes, especially its distribution, public communication, transformation, or decompilation, as well as for the performance of any practice or act of imitation or unfair competition –, its integrity is maintained, and it is not modified or transformed – expressly prohibited, among other things, the use, copying, or distribution of graphics, distinctive signs, icons, or images available on the website separately from the text or other accompanying images –, and, in any case, provided that the origin and/or author thereof are indicated and, where appropriate, the copyright symbol and/or industrial property notices of their owners appear. The use of such elements, their reproduction, communication, and/or distribution for commercial or lucrative purposes, as well as their modification, alteration, or decompilation, are strictly prohibited. For any other use not expressly permitted, it will be necessary to obtain the prior written consent of the rights holder in question.
Unauthorized use of the information contained on the website and/or its contents, its resale, as well as the infringement of TTS's intellectual or industrial property rights or its image in the market, will entail the demand for legal responsibilities that may arise before the competent national or international bodies and courts.
TTS reserves the right to use so-called "cookies" or similar files in any type of use of the website, in order to make your navigation and use of its options more comfortable and easy from your access device. However, the user will have information about cookies in a specific section of the website with updated information about them. The user accepts that TTS or its service providers may use cookies when a user browses the website or uses any of its functionalities and options, such as contact or registration. However, the user may configure their browser to notify and reject the installation of cookies sent by them, without this affecting the user's ability to access the contents that do not require identification.
See Privacy Policy.
TTS, aware of the risks derived from facing the new challenges posed by the provision of services or the use of applications or communication tools through communication networks, especially the Internet, has implemented stringent security measures to reduce such risks. However, TTS cannot guarantee the absolute invulnerability of its security systems, so it excludes any liability for damages of any nature that may arise from the presence of viruses or other elements that may alter the computer system (software and hardware), terminals, electronic documents, and files of the user or any third party. TTS cannot guarantee the download of the contents made available to the user on this website through other distribution channels, authorized or not by the same.
The user is informed that the use of electronic data transmission systems, email, and sending messages to mobile phones through technological platforms do not offer absolute security guarantees. TTS and the user mutually exempt each other from any liability arising from events such as non-receipt or delay of the same, error, or interception of communications.
Access to the application and associated tools, as well as the unauthorized use that may be made of the information and contents thereof, is the sole responsibility of the user. TTS will not be responsible for any consequences, damage, or harm that may arise from such access or use.
Exclusion of warranties and liability for the operation of the website and availability of the store. TTS does not guarantee the availability and continuity of the operation of the website, its contents, or any other websites with which a link has been established. Likewise, TTS will not be liable in any case for any damages that may arise, merely enunciatively and not limited to: a) The lack of availability or accessibility to the website and its contents or to any other sites with which a link has been established; b) Interruption in the operation of the website or computer failures, telephone breakdowns, disconnections, delays, or blocks caused by deficiencies or overloads in telephone lines, in the Internet system, or in other electronic systems that occur during its operation; c) The unsuitability of the website, its contents, and products for the specific needs of users; d) Other damages that may be caused by third parties through unauthorized interference outside the control of TTS; e) The impossibility of providing the service or allowing access and use due to causes not attributable to TTS, whether due to the user, third parties, or force majeure; and f) The lack of permanent updating of its contents and discrepancies in the information, documentation, and contents of the website, its appearance, graphic representation, and visualization with the printed version.
In order to reduce the risk of introducing viruses on the website, TTS uses virus detection programs to control all contents introduced on the website. However, TTS does not guarantee the absence of viruses or other elements on the website introduced by third parties unrelated to TTS that may alter the physical or logical systems of users or the electronic documents and files stored on their systems, especially if it concerns contents distributed by third parties. Consequently, TTS will not be responsible in any case for any damages of any nature that may arise from the presence of viruses or other elements that may alter the physical or logical systems, electronic documents, or files of users.
TTS adopts various protection measures to protect the website and its contents against third-party computer attacks. However, TTS does not guarantee that unauthorized third parties cannot access the type of use that the user makes of the website or the conditions, characteristics, and circumstances under which such use is made. Consequently, TTS will not be responsible in any case for damages that may arise from such unauthorized access.
TTS will not be responsible for the improper functioning of the platform if it is due to maintenance tasks, incidents affecting international operators, system overload not attributable to TTS, defective configuration of the user's equipment, or its insufficient capacity to support the computer systems necessary to use the service. TTS will also not be responsible for failures and/or damages derived from the incompatibility of the services with other services or computer programs with which it is not specifically interoperable.
TTS is not responsible for failures that occur in communications and networks, not guaranteeing the availability and continuity of the operation of the platform, associated tools, and services. Therefore, TTS does not guarantee the absence of interruptions or errors in accessing the platform, associated tools, utilities, or their content, nor that all of them are permanently updated. TTS will carry out, whenever it is within its competence and there are no reasons that make it impossible or difficult to execute, and as soon as it becomes aware of errors, disconnections, or lack of updating, all those tasks aimed at correcting errors, restoring communication, and updating the tool.
Exclusion of warranties and liability for the use of the website, contents, applications, and/or related services. TTS does not generally control the use that users make of the website and its contents, products, and applications. TTS does not guarantee or be responsible in any case for the use that users and/or third parties may make of the website, its contents, applications, products, or related services, nor for any damages and harms that may arise therefrom.
Exclusion of warranties and liability for contents. TTS does not guarantee or be responsible for the suitability of each of the contents and products published on the website for specific user profiles of the website. TTS does not edit third-party content published on the website; therefore, it does not guarantee or be responsible for the legality, reliability, usefulness, truthfulness, accuracy, completeness, and timeliness of such contents and products. TTS will not be responsible in any case for any damages and harms that may arise from: a) The lack of legality, reliability, usefulness, truthfulness, accuracy, completeness, and/or timeliness of third-party contents and products; b) Inadequacy for any purpose and disappointment of the expectations generated by the contents or products; c) Decisions or actions taken or avoided by the user relying on the information or data provided in the contents and products, including without limitation the loss of profits or business opportunities.
Exclusion of warranties and liability regarding links. The website provides users with technical link devices that allow users to access pages and/or websites owned and/or managed by third parties. TTS checks the content existing on such pages at the time it establishes a link to them and does so in good faith believing that such content complies with applicable law. However, in no case does TTS accept responsibility, endorse, or endorse the products, services, contents, information, data, files, and any kind of material existing on such websites and does not control or accept responsibility, endorse or endorse the successive modifications of such materials. In the event that it deems it appropriate or is required to do so by court or administrative order, TTS will remove links to those websites that infringe applicable law and/or infringe the rights of third parties.
TTS declines any responsibility for damages and harms of any nature and class that may arise from the lack of availability or uninterrupted continuity of the operation of the service due to causes beyond its control, the loss of the expected benefit or usefulness that TTS or its users could have attributed to the utilities or services, or the unreliability of all of this. TTS will not be responsible in any case for any special or indirect damages, or for any other damages resulting in a loss of use, data, or profits, nor in a legal action for contract, negligence, or any other type, derived from or related to the use, performance, or information available on the website.
These general terms and conditions of sale and supply regulate the purchase of products and the contracting of services offered by The Time Seller, S.L.U. through the web platform "thetimeseller.com".
The use of the platform, its options, tools, and utilities, or the request and contracting of products or services integrated therein, implies the full acceptance and without reservation of the following general conditions:
The placement of any order implies acceptance of these terms and that the user is of legal age (18 years old) and has the capacity to contract and has read and accepted these general conditions.
These general conditions (hereinafter, "the General Conditions") govern the legal relationship arising from the processes of ordering and contracting products and services by the users-customers (hereinafter, "the Customers") through The Time Seller, S.L.U. website (hereinafter "TTS"). Customers accept them in their entirety from the moment they place an order. This document can be printed and stored by Customers. TTS provides Customers with the email address pedidos@thetimeseller.com and the telephone number 961050517 so they can raise any questions about the General Conditions.
These General Conditions are subject to the provisions of current legislation, especially Law 7/1998, of April 13, on General Conditions of Contracting, Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, General Data Protection Regulation (EU) 2016/679, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Law 7/1996, of January 15, on Retail Trade Organization, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
If you reside outside the EU and under your local legislation different rules apply than the Spanish legislation indicated, you should not make purchases through this platform, which is subject to said regulations.
TTS may modify the General Conditions in the future in order to improve them, as well as to adapt them to its corporate policies, regulatory requirements, and codes of good practice to which it may adhere. Any modification will be published with a minimum notice of thirty (30) calendar days prior to the effective date and will not affect any orders already placed or in progress.
The products marketed are offered "as is" according to their description, without any warranty of functionality other than that expressly indicated or of satisfaction of specific interests or needs. TTS products that are marketed by purchasing them through our website grant the right of return within fifteen (15) calendar days following the receipt of the order. Returns of products will only be accepted in their original condition and packaging.
Product images often include other related combined products shown to highlight the functionality and final assembly of the original product. The sale only includes the substantive original item mentioned in the product name, not the related or accessory items that may appear in the images to show and highlight their functionality or final assembly.
All our items, especially those of references MH-W, MH-K, MH-MI, MH-AR, are historical reproductions not designed to perform the same functions as the originals; they are only intended to imitate the aesthetic appearance and materials of the original, unless expressly indicated in the article description that they are functional.
Product offers and prices will be valid as long as they are published on the platform. Within this framework, indications will be provided regarding the availability of products at the time each order is processed.
The price of the products will be specified on the platform at the time of purchase, including VAT or any other applicable tax specified in the order and invoice.
Billing will be carried out according to the data provided by the customer.
The customer must keep TTS informed of any changes related to billing, VAT number, delivery address, contact persons, or any of their relevant data. This communication must be made to TTS in writing via email to pedidos@thetimeseller.com or through the personal administration panel if the customer is a registered user. Any sanction, fine, or tax or any other contingency derived from non-compliance with this obligation or from the lack of updating, accuracy, or alteration of the data provided by the user will be their sole responsibility. In any case, TTS shall not be held responsible in any way for any delay or economic damage or of any nature caused by the aforementioned reasons and, furthermore, reserves the right to exercise the actions available to it in accordance with current legislation.
The prices and data indicated on the platform are valid and current at all times except for typographical, computer errors, or unauthorized alterations, in which case they will be corrected as soon as possible. In the event of a formalized order, the affected customer will be contacted and notified of the error, canceling or modifying the item or order. Any modifications to the prices of the products or their acquisition and supply conditions will not affect orders already placed.
The shipping costs of orders will be indicated during the purchase process, estimated based on the weight, volume, destination, and, if applicable, special characteristics of the product, in accordance with the current rates of the transport companies involved in their transportation.
The shipping costs per item are pre-defined by the computer system and may vary once the item/items are confirmed and the final package to be sent to the customer is prepared, depending on the destination and delivery conditions and volume. In case the costs are finally higher than those predefined by the system when placing the order, the customer will be contacted to accept and pay the difference or, if not paid, cancel the order.
Shipping costs, unless expressly stated otherwise, will be borne by the customer, reflected in their order and invoice.
Payment of shipping costs includes the shipment of the order under the agreed conditions with a maximum of two delivery attempts, after which, if the product has not been delivered due to reasons beyond TTS's control or the carrier's, the product may be returned to our warehouse, in which case, the customer must pay again the shipping costs for the new shipment of the product from our warehouses.
Orders over €350 will have no transportation costs for the customer. This offer is only valid for customers and orders to be delivered in the Spanish peninsula territory that are not subject to special rates and is limited to a single shipment per order, so if you wish to receive your items in separate shipments, this gratuity will only apply to the first one, having to pay for the rest of the packages sent as agreed with the TTS team.
Orders destined for Island Europe (such as Corsica or Sardinia) will have an additional charge for re-expedition of €15 plus taxes (€18.15). This amount is not calculated directly by the system, so the customer will be contacted to cover this additional shipping supplement.
The prices and transportation costs shown on the platform for each order are applicable for orders placed and delivered in the Spanish peninsula territory. For orders placed from or for delivery outside the indicated territory, you must contact us in advance at pedidos@thetimeseller.com, where we will inform you of the options, conditions, and process to follow. These orders may incur higher transportation costs, customs duties, or special taxes. If there are special conditions or obligations at the destination of the order, it is the obligation of the person placing the order to know them in advance, as well as to bear the responsibility for complying with such obligations and additional costs. TTS cannot be held responsible for the buyer's lack of knowledge of such conditions and obligations, without prejudice to any particular conditions agreed between the customer and TTS regarding special orders outside the indicated territory. In case of return to origin by the customs authorities of an order processed due to reasons beyond TTS's control, the customer will be entitled to a refund of the product price except for the shipping costs borne by TTS, once the order is received by us.
When placing the order, the customer can freely choose to pay for purchases made by Credit or Debit Card, by Bank Transfer, or by PayPal. In certain cases and to prevent possible fraud, TTS reserves the right to request a specific payment method from a customer if the buyer's identity is not convincingly proven.
Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product or products related in each Shipping Confirmation within the estimated period on the website and, in any case, within a maximum period of thirty (30) calendar days from the date of the contract.
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.
For the purposes of these Conditions, it will be understood that the "delivery" or that the order has been "delivered" at the moment you receive the physical possession of the products at the delivery address, which will be evidenced by the signing of the receipt of the order at the agreed delivery address.
TTS does not accept urgent orders. Orders are processed strictly on a first-come, first-served basis. Any special order or service that requires accelerated action compared to the normal processing of information or orders must be raised with TTS in advance to assess its feasibility and agree on its conditions. Any extraordinary expense or cost not included and related to any order placed will be the responsibility of the customer unless it corresponds to the concepts included therein. The dispatch and supply through means and services other than those ordinarily made available to the customer will always be at the requester's own risk and expense, so TTS will not be liable for the risks and liabilities arising therefrom.
TTS reserves ownership and title of the purchased items until the customer fully satisfies their price, including transportation costs, tariffs, and applicable taxes.
Accepted and confirmed backorders from resellers must be paid within a maximum period of 48 hours from the payment request sent by TTS. If after 48 hours the required amount has not been paid, the order will be canceled.
Orders will be shipped to the shipping address indicated in the user account, unless the payment option used is PayPal, in which case, in accordance with the provisions of PayPal's Service Conditions, the order can only be shipped to the address indicated in the PayPal account used to make the payment.
The potential liability of TTS for the supplied products is exclusively limited to the amount paid for them. The user or consumer waives any claims of liability against TTS for any reason related to the incorrect, inappropriate, or improper use of the items offered on the website, as well as for any dissatisfaction with the purchased products or for possible failures, slow access, or errors in accessing the platform, including data losses or any other type of information that may exist on the server, equipment, device, or network of the user accessing the platform.
Resellers using TTS services are required to maintain a minimum resale price stipulated to avoid damaging the market and TTS's commercial interests. The stipulated sale price is the one indicated on TTS's website as the public price.
Failure to comply with any of these conditions by the customer or reseller may result in the loss of such condition and deactivation, as well as the exercise of any necessary legal action.
In accordance with applicable legislation and our corporate policies, the customer has a period of fifteen (15) calendar days from the delivery of the product to communicate their total or partial withdrawal from the purchase of the Product. Once the fifteen (15) calendar days have elapsed, TTS will not accept returns for withdrawal from product purchases. Returns made within the deadline will not entail any penalty.
In the event that multiple goods are purchased in the same order and delivered separately, the withdrawal period will expire fifteen (15) calendar days after the delivery of the last product.
In the case of a product composed of multiple components or pieces, the withdrawal period will expire fifteen (15) calendar days after the delivery of the last component or piece.
In accordance with the provisions of current legislation, the Customer shall not have the right to withdraw from contracts concerning the supply of goods made to the consumer's specifications or clearly personalized, the supply of goods liable to deteriorate or expire rapidly, the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, the supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other items, the supply of sealed audio or video recordings or sealed software which have been unsealed by the consumer after delivery, the supply of digital content which is not provided on a tangible medium when the performance has begun with the prior express consent of the consumer with the knowledge on their part that they thereby lose their right of withdrawal.
The customer must communicate the return to the following address: pedidos@thetimeseller.com where precise instructions on the process to follow will be provided. Subsequently, TTS will contact the customer to indicate the steps to follow for the return. The user must return the product(s) within a maximum period of fourteen (14) calendar days from the date TTS indicates the return method.
Returns outside the aforementioned period will not be accepted. Nor will the amount of any product damaged by the customer or whose original packaging is damaged beyond simple opening be refunded; or it will be only partially refunded. In all cases, the products subject to return must be in perfect condition.
In the event of exercising the right of withdrawal, the Customer shall be entitled to a refund of the price of the returned Products, in addition to ordinary shipping costs, provided that the returned Products are in the same conditions as they were delivered, have not been used, washed, damaged, unsealed, or lost before reaching TTS's premises, or the requirements set forth herein have not been met. Conditions of Sale. The direct costs of returning the product shall be borne by the Customer.
TTS will check the adequacy of the returned Product in its warehouse, reserving the right not to refund in case it detects that the purchased and returned Product do not match or that the return has not been made in accordance with these Conditions of Sale. Partial voluntary returns of an order will result in partial refunds of the price and shipping costs. Shipping costs will be refunded in proportion to the value of the returned Product. Returns for the entirety of an order will entail the refund of shipping costs for the entirety of the expenses paid.
TTS will manage the refund of the price and shipping costs using the same payment system used by the Customer for the purchase of the Products, within forty-eight (48) hours from the confirmation of the arrival of the returned order at the warehouse and, in any case, within a period not exceeding fourteen (14) calendar days from the Customer's communication of withdrawal. However, the effective application of the refund of the price and shipping costs to the Customer's account or card will depend on the card and the issuing entity. The refund period may take up to seven (7) calendar days for debit cards and up to thirty (30) calendar days for credit cards
If the Customer has chosen a delivery method other than the least expensive ordinary delivery, in which case the additional costs derived from this will not be refunded.
The Customer shall be entitled to the refund of the price, shipping costs, and return transportation costs of defective Products or Products delivered if they do not correspond to the order placed by the Customer, in accordance with applicable law.
The warranty and liability for product defects do not extend to the product's factory box or packaging, to the extent that they are intended to contain it and protect it, so they do not cover any damages that boxes and packaging may present, especially during handling and transportation until delivery to the recipient, provided that the product inside corresponds to the purchased one and does not present defects. The Customer wishing to make a return must contact TTS at the following address: pedidos@thetimeseller.com.
The Products have the legal warranty for lack of conformity that manifests itself within a period of two (2) years from the delivery date and in accordance with the provisions of the applicable regulations. The Customer must inform TTS of the lack of conformity within two (2) months from becoming aware of it and, in any case, before the expiration of the legal warranty period of the product.
The warranty offered by TTS corresponds to that established in Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users.
The warranty does not include deficiencies caused by negligence, impacts, improper use or handling, unsuitable voltage, electrical accidents, installation and/or use not in accordance with the instructions for use or not carried out by the authorized technical service when applicable, nor perishable materials or Products, subject to wear and tear due to normal use or being consumables. Products modified or repaired by the Customer or any other person not authorized by the technical support service are excluded from the warranty.
The Customer shall not have the right to exercise the warranty:
a) If they lack proof of purchase of the Products. To use the warranty, it is essential to keep the proof of purchase of the Products.
b) If the identification number is tampered with or repaired, as well as the warranted Product without the knowledge and authorization of the technical service or the issuing company of the warranty.
c) If some of the warranty data of the Products provided or the proof of purchase of the Products are modified, altered, or replaced.
In the event that the manufacturer grants additional commercial guarantees to the legal warranty, for their exercise, it will be necessary to keep the corresponding warranty certificate.
The Customer must follow, at all times, the information leaflet of the Product and the instructions for proper use and, where appropriate, installation of the Product, as well as all the information provided for the exercise of the legal (and commercial, if any) warranty.
The Customer may exercise the warranty of a Product in accordance with current regulations, for which they may contact TTS through the address pedidos@thetimeseller.com.
If a Product is non-compliant, TTS cannot guarantee that it can be replaced, as it may be limited stock or discontinued or discontinued products by the manufacturer. However, if the requirements indicated by the current consumer law are met, TTS will refund the Customer a part or the entirety of the price of the non-compliant Product, according to the conditions of the Product and as agreed with the Customer.
It is very important to know that courier companies will attempt delivery of the order only twice at the specified address. To avoid failed delivery attempts due to the customer's absence at their home, it is of great importance that, either in the order notes or in the customer's account, a contact phone number be provided that TTS can provide to the courier company, so they can contact the customer and notify the future delivery or agree on a new suitable date and time for the delivery to avoid failed attempts.
Once the two delivery attempts have failed, the courier company will leave a receipt with a note to indicate this and will proceed to deposit the package at its nearest distribution center, so that the customer themselves can pick it up within the timeframe and hours indicated in the note left at the address.
If the deadline has elapsed and the customer has not proceeded to pick up the package, the courier company will return it to TTS.
If the customer wishes to have the order resent, they must pay the shipping costs again to proceed with resending the order. If the previous order, due to a promotion or offer, had free or reduced shipping costs, the subsequent order after the return will not enjoy such a discount and the full shipping cost must be paid.
If the customer waives the order, the purchase amount will be refunded, except for the shipping costs, which will not be refunded, as the courier company has done its job and has been paid accordingly.
In the case where the selected option is Pickup at Post Offices, the customer should be aware that the order will only be held for fifteen calendar days from the notice for pickup. Again, if the customer does not pick it up within the stipulated period, the case will be exactly the same as described in the previous sections, that is, if it is returned to TTS, and they want it to be resent, the new shipping costs will be charged again, and in the event of the order being canceled, the part of the cost referring to the shipping costs will not be refunded.
TTS reserves the right to take whatever actions are available to it under the current and applicable law at any given time and case to demand the responsibilities arising from the breach of any of the provisions of these general conditions of website use and/or related services by a user.
The declaration of any of these general access and use conditions as null, invalid, or ineffective will not affect the validity or effectiveness of the remaining conditions, which will remain binding between the parties. The waiver by either party to demand compliance with any of the general conditions stipulated herein at a specific time shall not imply a waiver in general of compliance with any other condition or conditions, nor create an acquired right for the other party.
The expenses and taxes of any nature and kind that accrue from the formalization and elevation to public of this agreement shall be borne by whomever the Law designates.
The parties must communicate any change of the address indicated in the header for the purposes of this contract, with the referred addresses being valid and effective until the notification of any change in them becomes effective, for the purposes of any communication or notification between the parties.
These general conditions of website access and use shall be governed and interpreted in accordance with the laws of Spain. For the resolution of any dispute that may arise from the access and use of the website and the purchase of the products advertised and marketed therein, the user and TTS submit, with express waiver of any other jurisdiction that may correspond to them, to the Courts and Tribunals of the city of Valencia (Spain).